Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request quotes or services through our website
• Contact us via phone, email, or contact forms
• Submit feedback or complaints
• Subscribe to our communications
• Engage with our services

This information may include:

• Name and contact information (email, phone, address)
• Company name and business details
• Service requirements and freight details
• Feedback and correspondence
• Payment and billing information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and deliver our freight and logistics services
• Process service requests and provide quotes
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Process feedback and improve our services
• Send service updates and important notices
• Comply with legal obligations and resolve disputes
• Improve our website and user experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• IT and website hosting providers
• Payment processing services
• Subcontractors and transport partners (when necessary for service delivery)
• Professional advisors (lawyers, accountants)

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain customer information for 7 years in accordance with Australian business record-keeping requirements.

6. Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our handling of your information

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

11. Complaints

If you believe we have not handled your personal information in accordance with this policy, you may make a complaint to us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner: